Legal

Withdraw from a purchase

Use this page to cancel an order before it is dispatched, or to exercise your 14-day right of withdrawal after the patch reaches you. You do not have to give a reason. Fill in the fields below and the notice is written for you; send it from your own mailbox so that you keep a copy and a timestamp.

Which applies to you?I have received my patchThe 14-day right of withdrawal under Terms 8. The 14 days are counted from the day the patch reached you.My patch has not been dispatched yetCancellation before dispatch under Terms 6. Full refund, and there is nothing to send back.

Full name

Email used for the order

Order number

Ordered on

Received on

The day the patch reached you. The 14 days are counted from this date.

Postal address

Anything else (optional)

You do not have to give a reason for withdrawing, and we will not ask for one.

Your notice

To: Emotag AB / Emotag, hello.emotag@outlook.com

I hereby give notice that I withdraw from my contract for the purchase of the following goods: Emotag Founding Tester Kit.

Order number: —
Ordered on: —
Received on: —
Name: —
Address: —
Email: —
Date of this notice: —

Your notice counts from the moment you send it, not from the moment the draft opens. Send it to hello.emotag@outlook.com and keep your own copy. We will reply to confirm that it reached us.

What happens next

We reply to confirm that your notice reached us. If you do not hear from us, write to hello.emotag@outlook.com again rather than assuming it arrived.
Cancelling before dispatch: nothing ships, and we refund the full amount to the original payment method.
Withdrawing after delivery: contact us before sending anything back, and we will give you the current return address and instructions. You have 14 days from your notice to return the patch, and you pay the direct cost of returning it unless the goods were faulty or incorrect. Asking for return instructions does not delay or limit your right to withdraw.
We refund the price paid, plus our least expensive standard outbound delivery option, within 14 days of receiving your notice. We may hold the refund until the patch is back with us or you show that it has been sent.
If the patch carries a marked hygiene seal, the right of withdrawal does not apply once that seal is broken, where the law permits. That does not affect your rights if the patch is faulty, unsafe, damaged, incomplete or not as described — see Terms 9.

If you would rather write the email yourself

Send a clear statement to hello.emotag@outlook.com saying that you withdraw from your purchase, and include your name, order number, postal address, the date you ordered and the date you received the patch. Any wording works as long as the decision is clear. The model form at the end of the Terms is available if you want one, but it is not mandatory.

The full conditions are in Terms 6 and Terms 8. How we handle the personal data in your notice is described in the Privacy Policy.